Office Policies

OFFICE POLICY REGARDING CONFIRMING YOUR APPOINTMENT

We understand your time is valuable.  Timeliness integrated with thoroughness is our goal. In order to make our goal a reality we need your cooperation.

We ask all of our scheduled patients to confirm their appointment no later than NOON the day before their scheduled appointment.  Our team will make every effort to contact you via text message for your confirmation.  Our hygiene schedule will rely primarily on text messages.  Our patients scheduled for procedures will receive a text and a times a phone call with additional pertinent  information prior to your appointment.  Unfortunately, if we are unable to contact you, we cannot guarantee that a non-confirmed or late arrival appointment will be honored.  If your appointment time was rebooked with another patient due to your non-confirmation or late arrival, your appointment may be rescheduled.  

We are determined to respect our confirmed patient appointment times. 

Keeping a current mobile number on file with our office is imperative for our text confirmation system to work effectively.  We are committed to provide you with outstanding service.  No one likes waiting in the doctor’s office. Our goal is to minimize your wait time and maximize your service time. 

Thank you for helping us serve you better!

POSTED: May 1, 2020

Dear LVDA family:

We hope this email finds you and your family healthy during this uncertain time.

As we set our date for our reopening to May 11, 2020 we want to take a moment to reassure you that the safety of our patients and our LVDA team is of the utmost importance.

We have updated multiple areas of our office by:

• Increasing Our PPE Protocols
• Adding Air Purification System To Each Treatment Room
• Adding REME Halo LED Purification System – Producing Hydrogen Peroxide In The Air Of Our Entire Office
• Restructuring Our Schedule To Minimize Patient Gatherings
• Adopting New Patient Protocols

In addition, we have upgraded our practice management software.

Our new system enables us to:

• Send & Receive Paperwork Prior To Your Appointment
• Confirm Appointments via Email / Text Message / Phone
• Send & Receive Payments via Email / Text Message / Phone
• Request Appointments Online

As we navigate through our new normal, our goal is to eliminate paper forms.

To reach us during regular business hours, you may now choose:

• CALL our office: 956-350-0059
• TEXT our office : 833-243-5954

To update your contact information and choose how we communicate with you in the future, click the Manage your preferences link in this email.

We look forward to seeing you soon!

All the best, 

Lower Valley Dental Associates

ESPAÑOL:

Estimada familia de LVDA:

Esperamos que este correo electrónico lo encuentre a usted y a su familia saludables durante este tiempo incierto.

Nos estamos preparando  para atender sus necesidades dentales a partir de Mayo 11, 2020

Queremos asegurarles  que la seguridad de nuestros pacientes y nuestro equipo LVDA es de suma importancia.

Hemos actualizado todas las áreas de nuestra oficina:

• Aumentando nuestros protocolos de PPE
• Agregar sistema de purificación de aire a cada sala de tratamiento
• Agregar REME Halo LED Sistema de Purificación- Produciendo peróxido de hidrógeno en el aire de toda nuestra oficina para un aire más limpio
• Reestructurar nuestro horario para minimizar las reuniones de pacientes
• Hemos adaptado  nuevos protocolos para nuestros  pacientes
• Además, hemos actualizado nuestro sistema operativo.

Nuestro nuevo sistema nos permite:

• Enviar y recibir documentación antes de su cita
•    Confirmar citas por correo electrónico / mensaje de texto / teléfono
• Enviar y recibir pagos por correo electrónico / mensaje de texto / teléfono
• Solicitar citas por el internet
• A medida que naveguemos por nuestra nueva normalidad, nuestro objetivo es eliminar los formularios en papel.

Para comunicarse con nosotros durante horas  hábiles,  puede elegir:

• LLAMAR a nuestra oficina:  956-350-0059
• TEXTO a nuestra oficina:   956-382-6497

Para actualizar su información de contacto y elegir cómo nos comunicaremos con usted en el futuro, haga clic en el enlace Administrar sus preferencias en este correo electrónico.

¡Esperamos verlos pronto!

Nuestros mejores deseos,

Lower Valley Dental Associates