Is it safe to go to the dentist?

COVID-19 – CREATING OUR NEW NORMAL:


LOWER VALLEY DENTAL ASSOCIATES follows the direct guidance set forth by the American Dental Association (ADA), Texas State Board of Dental Examiners (TSBDE), American Academy of Pediatric Dentistry (AAPD) and the Center for Disease Control (CDC) regarding COVID-19 and all other infections diseases.

While going to any dental office for a routine dental evaluation and/or treatment during the COVID-19 pandemic every person should be advised of the following:

While our office complies with State Health Department and the Centers for Disease Control and Prevention infection control guidelines to prevent the spread of the COVID-19 virus, we cannot make any guarantees.

Our staff is symptom-free and, to the best of their knowledge, have not been exposed to the virus. However, since we are a place of public accommodation, other persons (including other patients) could be infected, with or without their knowledge.

In order to reduce the risk of spreading COVID-19, we will ask you a number of “screening” questions. For the safety of our staff, other patients, and yourself, please be truthful and candid in your answers.

Please see the example of screening form below:


ENGLISH

Our fight against illness includes:

  • Increasing Our PPE Protocols

Our clinical team members will be required to change out of their home clothes into scrubs, shoes, hat and mask that will be cleaned, laundered and housed on LVDA premises.

  • Adding Air Purification System To Each Treatment Room

Our mission is to provide better and cleaner air for our customers. We selected Medify Air purifiers.  Each system is made with Medical Grade air filters to help with indoor allergies and air pollution.  Their company states their filters eliminate 99.97% of airborne particles including virus carriers.

  • Adding REME Halo LED Purification System – Producing Hydrogen Peroxide In The Air Of Our Entire Office

The HALO-LED™ is the industry’s first LED in-duct, whole home air purification system that is both mercury free and zero ozone compliant. The HALO-LED™ proactively treats every cubic inch of air conditioned space, reducing airborne and surface contaminants and pollutants through bi-polar ionization and revolutionary, patent pending, REME-LED™ technology. 

  • Restructuring Our Schedule To Minimize Patient Gatherings

 We know that community spread is one mode of transmitting the disease. Thus we are drastically reducing the amount of available appointments in a day. Although it will be difficult to initially accommodate everyone, we are confident that our efficiency will increase as we get used to our new routine.  

  • Adopting New Patient Protocols

– Upon arrival to the parking lot please stay in your car and TEXT (956) 382-6497 to let us know you are here

– A same-day appointment screening link will be sent to your phone. Fill it out and return it.
– After we review your answers we will send you a text to come to the entrance.
– You will be greeted by an LVDA team member who will take your temperature and escort you DIRECTLY to your treatment room.

– All appointments will have a start and finish time. This means, even if you are late, we will need to dismiss you at your scheduled end time.

–  All patients will be asked to wash their hands.

– Patients will be asked to gargle, swish and rinse with a 50/50 solution of chlorhexidine/hydrogen peroxide mixture in order to reduce the bacteria count in the oral cavity.

– All visitors/patients must wear a facial covering during their visit to our office and should only remove it when asked.

– Children with appointments may only be accompanied by ONE adult. No other siblings without appointments or extra adults will be allowed in the building

  • Upgraded Our Practice Management Software

Our new system enables us to:

  1. Send & Receive Paperwork Prior To Your Appointment
  2. Confirm Appointments via Email / Text Message / Phone
  3. Send & Receive Payments via Email / Text Message / Phone
  4. Request Appointments Online

As we navigate through our new normal, our goal is to eliminate paper forms.

Should you have any questions or concerns, please do not hesitate to reach out to us during regular business hours:

  • CALL our office: 956-350-0059
  • TEXT our office : 956-382-6497

We look forward to seeing you soon! Bare with us while we navigate our new normal.

All the best, 

Lower Valley Dental Associates

ESPAÑOL

Nuestra lucha contra la enfermedad incluye:

  • Aumentando nuestros protocolos de PPE

Nuestro equipo se  les pedirá que se cambien la ropa de su casa por una bata, zapatos, gorro y mascarilla que se limpiarán, lavarán y alojarán en las instalaciones de LVDA.

  • Agregar sistema de purificación de aire a cada sala de tratamiento

Nuestra misión es proporcionar un aire mejor y más limpio para nuestros clientes. Seleccionamos los purificadores Medify Air. Cada sistema está hecho con filtros de aire de grado médico para ayudar con las alergias en interiores y la contaminación del aire. Su compañía afirma que sus filtros eliminan el 99.97% de las partículas en el aire, incluidos los portadores de virus.

  • Agregar REME Halo LED Sistema de Purificación- Produciendo peróxido de hidrógeno en el aire de toda nuestra oficina para un aire más limpio

El HALO-LED ™ es el primer sistema de purificación de aire para todo el hogar con conducto LED en la industria, que es libre de mercurio y cumple con cero ozono. El HALO-LED ™ trata de manera proactiva cada pulgada cúbica de espacio con aire acondicionado, reduciendo los contaminantes y contaminantes en el aire y en la superficie a través de la ionización bipolar y la revolucionaria tecnología REME-LED ™, pendiente de patente.

  • Reestructurar nuestro horario para minimizar las reuniones de pacientes

Sabemos que la propagación de la comunidad es un modo de transmitir la enfermedad. Por lo tanto, estamos reduciendo drásticamente la cantidad de citas disponibles en un día. Aunque inicialmente será difícil acomodar a todos, estamos seguros de que nuestra eficiencia aumentará a medida que nos acostumbremos a nuestra nueva rutina.  

  • Hemos adaptado  nuevos protocolos para nuestros  pacientes

– Al llegar al estacionamiento, quédese en su automóvil y TEXTO (956) 382-6497 para informarnos que está aquí

– Se le enviará a su teléfono un link para un formulario. Llénalo y devuélvelo.

– Después de revisar sus respuestas, le enviaremos un mensaje de texto para que ingrese a la entrada..
– Un miembro del equipo de LVDA lo recibirá y le tomará la temperatura y lo acompañará DIRECTAMENTE a su sala de tratamiento..

– Todas las citas tendrán un horario de inicio y finalización. Esto significa que, incluso si llega tarde, tendremos que despedirlo a la hora de finalización programada.

-A todos las/los pacientes se les pedirá que se laven las manos.

– Se les pedirá a los pacientes que hagan gárgaras, enjuague y enjuague con una solución 50/50 de mezcla de clorhexidina / peróxido de hidrógeno para reducir el recuento de bacterias en la cavidad oral

– Todos los pacientes deben usar una cubierta facial durante su visita a nuestra oficina y solo deben quitarla cuando se les solicite.

– Los niños con citas solo pueden estar acompañados por UN adulto. No se permitirán otros hermanos sin citas o adultos adicionales en el edificio.

  • Actulizamos nuestro sistema

El sistema nos permite:

  1. Enviar y recibir documentación antes de su cita
  2. Confirmar citas por correo electrónico / mensaje de texto / teléfono
  3. Enviar y recibir pagos por correo electrónico / mensaje de texto / teléfono
  4. Solicitar citas por el internet

A medida que naveguemos por nuestra nueva normalidad, nuestro objetivo es eliminar los formularios en papel.

Si tiene alguna pregunta o inquietud, no dude en comunicarse con nosotros durante el horas hábiles:

  • LLAMAR a nuestra oficina:  956-350-0059
  • TEXTO a nuestra oficina:   956-382-6497

¡Esperamos verlos pronto!  Ténganos paciencia mientras que nos acostumbremos a nuestra nueva normalidad.

Les deseamos lo mejor, 

Lower Valley Dental Associates

Our Location

Find us on the map

Hours of Operation

Our Regular Schedule

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-5:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-5:00 pm

Friday:

8:00 am-2:00 pm

Saturday:

Closed

Sunday:

Closed

  • "They are very nice and friendly. The one who took care of my son was very thorough and explained everything that was going to be done and use. while making it all fun and comfortable for him. He had a fun experience there. Highly recommend this place."
    Diana G.
  • "Great experience, excellent staff, amazing service... top of care! Highly recommended 👌😉☺️"
    Nova B.
  • "I am in awe of this place. I have not gone into a dentist office this welcoming and understanding especially with this covid going on taking me in as a new patient with my pain. The staff and PA and Dr were very friendly. If anyone needs any work doe. I highly recommend this place beyond 5 star!"
    Jessica V.
  • "This was the best care for my child. They took her in as a new patient immediately. My daughter felt at ease and comfortable with Dr. Rodriguez and Dr. Pirtle. Best experience by far! Great rates even as a new patient. I would recommend this place to everyone. Sofia says, “thank you” ☺️☺️"
    Mayra LM